Terms and Conditions
of ARNAVA, Christian Charan Grünert, hereinafter referred to as ARNAVA.
1.INFORMATION ABOUT US
This site is operated by and the goods you purchase will be supplied by ARNAVA („we“).
We are registered in Germany as ARNAVA, Christian Charan Grünert and with our registered office at Wilhelm-Kuhnert-Str. 21, 81543 München, Germany. Our VAT number is DE 211 372 676.
You can contact us by email at
info (at) arnava.com,
by telephone on +49 (0) 89 – 23 24 19 86
or write to us at Wilhelm – Kuhnert – Str. 21, 81543 München, Germany.
2. YOUR PERSONAL INFORMATION
3. CONTRACT CONCLUSION
If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email
accepting your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at „Contact us“.
We store the contract’s content and will send you the details of your order via e-mail.
You have the opportunity to choose the contractual language. You can choose between German or English.
4. PRICE AND DELIVERY COSTS
We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct.
Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.
Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and charge the correct price for the goods.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs and service charge for payment by credit card of PayPal. Delivery costs can be looked up here: SHIPPING COSTS. They will be notified to you separately before you submit your order and will be confirmed to you by email.
5. AVAILABILITY AND DELIVERY
(a) Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
Products shown as “available“ on our website are in stock. Orders will normally be dispatched within 3-4 days.
(b) For delivery costs outside of Germany, please look at DELIVERY COSTS.
(c) We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order has been accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment for goods can be made by one of the following payment methods:
- payment in advance ( payable within 10 days after contract conclusion, otherwise the order will be cancelled)
- PayPal ( you will be directed to PayPal after placing your order, to be able to pay with your PayPal account).
- Credit card ( your credit card will be charged directly after you confirm your order).
- Invoice (only applicable for business customers, starting with the 5th placed order) - payable within 14 days after receiving the goods.
- Direct debit (only applicable within Germany) – bank data must be entered during the order process.
7. REFUNDS POLICY
When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
If you are not satisfied with a product for any reason i.e. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8. CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area;
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error, an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
9. TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event
outside our control, for example (without limitation) the performance of your or our ISP, your
browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect any liability we may have:
(a) for fraudulent misrepresentation;
(b) for death or personal injury arising from our negligence:
(c) for breach of any condition as to title or quiet enjoyment of or in relation to
any goods supplied by us; or
(d) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
11. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
13. LAW AND JURISDICTION
These terms are governed by German law, and any contracts formed between via this site will be governed by German law. The German courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.
All notices you send us must be sent to the contact details on this site CONTACT US.
We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in
the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the address.